GENERAL TERMS

www.bessistextiles.gr is the online store for the display and sale of products, via the internet, of the Greek company BESSIS TEXTILES IMPORTS – BESIS SOZON KE SIA E.E., which is located at 17 Kalamiotou St., PO Box 10560 in Greece. (TIN 800397627/DOU NIKAIAS)

The constant aim of our company is the best possible service to its customers. Our online store (e-shop) enables both our customers and other internet users to be informed directly about the products offered by our company, as well as to make their purchases online.

Please read carefully and ensure you agree to the following terms and conditions before browsing our online store. Any transaction or online order by you through our online store is governed by the terms of use stated in the following paragraphs and your browsing in our online store and your transaction with us implies the unconditional acceptance of these terms.

COPYRIGHT

It is expressly forbidden to reproduce, copy or integrate by any means and in any way, all or part of the content of the website, as it appears and is contained each time at the web address www.bessistextiles.gr, without the prior written consent of our company. All the content of the website www.bessistextiles.gr, including images, graphics, photos, designs, texts, services and products provided are the intellectual property of the company BESSIS TEXTILES IMPORTS – BESSIS SOZON KE SIA E.E., and are protected by the relevant provisions Greek law, European law and international conventions.

PRIVACY

The information or personal data you provide to us is subject to processing under the Data Protection and Privacy Policy and is confidential. By using this website you give your consent to the processing of said information and data and declare that all the information and data you provide us is true and accurate.

COOKIES

Our company has the ability to use cookies to identify the visitor – user-customer-member of some of its services and pages. Cookies do not take notice of any document or file from the user’s computer, while their purpose is to notify the website of the company that the user is visiting, about his previous activity. They can improve your browsing experience by allowing the site to remember your preferences or by enabling you to avoid signing in each time you visit the site.

They are also used to facilitate the visitor/user’s access to specific services of www.bessistextiles.gr and for statistical purposes in order to determine the areas in which the company’s services are useful or popular or for marketing purposes. The visitor/user of www.bessistextiles.gr can set his server in such a way that it either warns him about the use of cookies in specific services of the website, or does not allow the acceptance of the use of cookies under any circumstances. In case the visitor/user of the specific services and pages of the company does not wish to use cookies for his identification, he cannot have further access to these services.

Each time you use this website, you are bound by the currently applicable Data Protection and Privacy Policy and you should read this text each time you use the website and ensure that you accept it.

DATA PROTECTION AND PRIVACY POLICY

The personal data received by our company and which you either provide us voluntarily, or are collected, with your knowledge, from the visit and use of our website, will be processed for the following purposes: The development, execution and implementation of the purchase agreement for the products you have purchased, or any other contract between you and us, the processing of your requests through third parties, our partners and the provision, with your consent, of information regarding our company’s products by sending to you of advertising messages and personalized offers, from us, or from a third party company cooperating with us. The latter should fully comply with the principles of confidentiality that our company observes regarding the personal data of users. In any case, our company undertakes to make every possible effort to continuously protect them, while it cannot disclose, publicize, sell or exchange your personal data, which remain confidential. Exceptionally, the data kept can be communicated to the competent judicial authorities, upon their request, in accordance with the provisions of the applicable legislation.

Our company has taken all the necessary measures to ensure the maximum possible security of the transactions that take place on this website, which are governed by the current provisions of Greek, Community and international law on electronic commerce and the protection of consumers.

MERCHANDISE – AVAILABILITY & FEATURES – LIMITATION OF LIABILITY

The products available for sale, their characteristics, prices and available stock, can be found at www.bessistextiles.gr and are accessible to everyone. Our company takes care of timely informing customers about the availability or non-availability of the products, but does not bear any responsibility for their availability. Our company makes every possible effort every day in order to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to limit any errors, in cases where the prices or any characteristic of the products are beyond the usual and reasonable, please, before completing any of your purchases, contact us first at 210 3232365 to confirm the characteristics and the price of product.

Our company makes every effort and has taken all the necessary precautions to avoid interruptions in the services and transactions of the website, but bears no responsibility for civil or criminal claims, nor does it have an obligation to compensate – including in the case of negligence – in case of inability to provide support services and operation of the website, for damages that may arise from the execution or non-execution of an order or for delay in its execution for any reason or for any errors in the data entered by the visitor-user-customer-member in the order forms, as well as for any errors in prices or product characteristics, or for the correctness or completeness of the content, pages and services and their availability. Also, our company reserves the right to deliver its products in cases of force majeure.

PAYMENT POLICY

Online store prices are subject to change at any time without notice and may be different from our physical store sales prices. Our company bears no responsibility and does not cover differences in the prices of products purchased from its physical store under the BESSIS TEXTILES IMPORTS – BESSIS SOZON KE SIA E.E. trademark. and the customer subsequently discovered the existence of a lower price in its online store or vice versa.

ORDER CONDITIONS

Orders placed through the online store www.bessistextiles.gr constitute a distance sales contract. You must be at least 18 years of age or older to purchase products from our online store website.

ORDERING PROCESS

The information contained in these terms and the details contained on this website do not constitute an offer to sell but an invitation for information. No contract shall be deemed to have been formed between us and you, in respect of any products, unless your order is expressly accepted by us and we notify you by email.

After you have completed your order, we will send you an electronic message (e-mail) to confirm receipt of the order, with your order number and the details of the products you proposed to buy. Please note that this does not mean that your order has been accepted, as this is an offer from you to us to purchase one or more products.

The acceptance of your order and the establishment of a contract of sale of basic products between you and our company will not be completed unless and until you receive an electronic message (e-mail) from our company confirming the dispatch of the products from our store or receive a message confirming that the products are ready for collection from the store, in the event that you have chosen to collect the products from the store.

REJECTION OF ORDER

We reserve the right to withdraw any product from this website at any time and/or to remove or edit any material or content on this website. Although we make every effort to process all orders placed with us, exceptional circumstances may arise where we may have to decline to process an order even though we have already sent you the “COMPLETE ORDER”. We reserve the right to do so at any time in our sole discretion. We shall not be liable to you or to any third party for the withdrawal of any products from this website, or for the removal or editing of any material or content on the website or for refusing to process or accept an order after we have sent you the “COMPLETION OF THE ORDER”. In any case, if our company does not confirm acceptance of the order within ten working days, it will be considered that it has been rejected.

Following are reasons for possible rejection of your order.

• If the products on the website are not available.

• If we have not been able to get your payment approved.

• If there are shipping restrictions for a product.

• If there is an error in the presentation of the products on the website, such as a pricing error or an error in the description.

PAYMENT METHODS

Upon completion of the order process, the customer can choose the payment method displayed, i.e. by cash on delivery or by credit card or by electronic deposit to a bank account.

Transactions over €500.00 may not be carried out in cash, therefore it is not possible to choose, in this case, cash on delivery.

The credit card data that the customer enters when making an electronic payment is not controlled, processed, or stored by our company, except by the respective provider and/or payment server (e.g. bank). MasterCard, Visa, Maestro credit cards are accepted.

SHIPPING METHODS

The time of execution of the orders is estimated from 1 to 3 working days, as long as the product is available.

The shipping time of courier orders within Attica is 1-2 days and outside Attica 1-4 days.

For shipments within Attica, the charge for up to three kilograms is €3.50. For sending orders outside of Attica, the charge amounts to €5 up to three kilos and in remote-inaccessible areas an additional €3.

For orders over three kilos, the surcharge is €1/kilo. In case of cash on delivery, you will be charged an additional €2.50 for cash on delivery costs.

PRODUCT QUALITY AND MAINTENANCE

Slight color changes and other slight variations in products are possible due to different ways of capturing images, presentation technologies or other technical reasons. Our company is not responsible for these differences and discrepancies. Our company draws your attention to the washing and maintenance instructions listed on the website or accompanying the products. The BESSIS TEXTILES IMPORTS company is not responsible for any damage resulting from incorrect use of the products, including use in violation of the instructions for use.

RETURN PRODUCTS

In case you wish to return the product you have purchased from our online store, from the category of ready-made products, you can make the return within 14 days of receipt.

The products you want to return must be in perfect condition and accompanied by the corresponding document, payment receipt or invoice. You are responsible for the cost of returning the products, unless the product is covered under warranty due to a manufacturing defect. In case you open the packaging of the product, you should take care to return it in perfect condition. You agree to take care of the perfect condition of the returned products from the moment they are delivered to you until the moment you deliver them either to our physical store BESSIS TEXTILES IMPORTS – BESSIS SOZON KE SIA E.E. or to the courier company.

If the product is not returned within 14 days, then our company may not accept any return or product replacement. In any case, the maximum return period for replacement cannot be extended beyond fourteen (14) calendar days from the date of purchase.

Excluded from the right of return are all products that are manufactured according to the specifications set by you as a consumer or are clearly personalized, (for example, cut-to-measure fabric, curtains, cushions, etc.) as well as products that have undergone modification by you, such as, for example, a change to the custom-made curtain that you have received from us, embroidery on the towels, etc.

As long as the refund conditions are met, if you paid by credit card, the money will be credited to your credit card account. In case of payment by bank deposit or cash on delivery, the money is credited to your bank account or returned to you in cash when the product is returned. In no case will shipping or cash on delivery costs be refunded.

APPLICABLE LAW

The above terms and conditions of use of this website and online store as applicable from time to time, as well as the intervening amendments are governed by Greek, Community and international law.

DOSIDICIA

The Courts of Athens are responsible for any dispute that may arise regarding the operation and use of the website/online store

ACCEPTANCE OF TERMS

The visitor-user-customer-member of this website declares that he has studied the present terms and accepts them in their entirety and that he recognizes that they govern all the services provided by the company throughout his navigation or within the context of each stage of his dealings with the company.